Public Offer

1. General provisions

1.1. This document is a public offer (the "Offer") made by the owner of the ipv.rent service (the "Operator") and contains all material terms of a paid services agreement for the provision of access to proxy servers.

1.2. Acceptance of the Offer (its full and unconditional acceptance) means any of the following actions: registering a Personal Account on the ipv.rent website, topping up the Balance, placing an order, or beginning to use the Services. The agreement is deemed concluded from the moment of acceptance.

1.3. If you do not agree with any provision of the Offer, do not register an account and do not use the Services.

1.4. The Offer incorporates the service level terms (section 7), the acceptable use rules (section 8) and the refund procedure (section 9). The processing of personal data is governed by a separate Privacy Policy, which forms an integral part of the agreement.

1.5. The Services are provided to persons who are at least 18 years of age and have the legal capacity to enter into the agreement. By placing an order you confirm that you meet this requirement.

1.6. The Client is solely responsible for verifying that the rental and use of proxies are not prohibited by the law of the country where the Client is located.

2. Definitions

2.1. Operator - the owner and administrator of the ipv.rent service, providing the Services on the terms of the Offer.

2.2. Client - an individual or legal entity that has accepted the Offer.

2.3. Website - the ipv.rent internet resource together with all its subdomains.

2.4. Personal Account - the restricted area of the Website available after registration, through which the Client places orders, receives the Credentials and manages the Services.

2.5. Services - the provision to the Client, for a fixed term, of access to proxy servers of the type and with the parameters specified in the order. The range of available types is determined by the Website catalogue as at the time the order is placed.

2.6. Order - the service configuration selected by the Client: proxy type, the volume of traffic or another chargeable volume envisaged by the plan, geography and rental term.

2.7. Balance - the internal accounting record of the Client's funds in the Personal Account, reflecting the amount prepaid, denominated in United States dollars.

2.8. Credentials - the proxy connection parameters: IP address, port, username and password, or IP-based authorisation.

3. Subject matter

3.1. The Operator grants the Client the right to use proxy servers for the term and in the volume specified in the order, and the Client pays for the Services on a prepayment basis.

3.2. A Service is deemed duly rendered at the moment the Credentials are delivered to the Personal Account and the ability to connect is made available for the paid term.

3.3. The Operator is not a communications operator in respect of the Client's traffic; it does not initiate the transmission of data, does not select the recipient and does not modify the content of the information transmitted.

3.4. The rental of proxies does not transfer to the Client any title to IP addresses, equipment or communication channels.

3.5. The Client is granted a non-exclusive, non-transferable right to use the Services within the paid term and the scope of the order. Assignment of this right, sublicensing and resale of access to third parties are not permitted without the Operator's written consent.

4. Registration and account

4.1. To obtain the Services the Client registers a Personal Account, providing a valid email address and a password.

4.2. The Client undertakes to provide accurate data and to keep it up to date. The Operator bears no liability for the consequences of inaccurate data, including the inability to restore access to the account.

4.3. The Client is solely responsible for keeping the password and the Credentials secure. Any action taken using the Client's Credentials is deemed to have been taken by the Client.

4.4. The Client must notify the Operator immediately of any compromise of its Credentials.

4.5. Registration of multiple accounts by one person in order to obtain promotional terms or affiliate remuneration more than once is prohibited and constitutes grounds for blocking all related accounts without a refund.

5. Placing an order and delivery of the Services

5.1. Orders are placed by the Client in the Personal Account: the Client selects the proxy type, geography, volume and term.

5.2. Delivery of the Credentials is automatic and normally takes less than one minute after payment is credited. No approval by a manager is required.

5.3. The rental term runs from the moment the Credentials are delivered, and not from the first connection. Failure to use a paid Service does not extend the term and is not grounds for a refund, save in the cases provided for in section 9 of this Offer.

5.4. By placing an order the Client expressly consents to the immediate commencement of the Services - before the expiry of any withdrawal period established by consumer protection law - and acknowledges that it loses the right to withdraw from the agreement once the Service has been fully rendered. The Service is deemed rendered to the extent of the access provided from the moment the Credentials are delivered.

5.5. Renewal is carried out by the Client before the paid term expires. The Operator may, but is not obliged to, send renewal reminders.

5.6. Upon expiry of the paid term access ceases and the IP address is returned to the shared pool. The Operator does not guarantee that a particular IP address will be retained for the Client after the rental term ends, nor that it will be issued again.

5.7. The availability of a particular country, city or carrier, and the volume available in a given location, depends on the resources present in the pool at the time the order is placed.

5.8. Proxies are provided from a shared rotating pool: no particular IP address is reserved for the Client unless the service description expressly states otherwise.

6. Price and payment

6.1. The price of the Services is stated on the Website and in the Personal Account calculator. The Operator may change prices; a change does not affect Services already paid for and active, until the end of their term.

6.2. The Services are provided on the basis of 100% prepayment.

6.3. Payment is accepted exclusively in cryptocurrency through a third-party payment provider. The current list of accepted coins and networks is shown at checkout. Payment by bank cards and bank transfers is not accepted. The Operator does not store the Client's payment details and has no access to the Client's wallets.

6.4. Funds are credited to the Balance once the transaction is confirmed in the relevant network. Confirmation times depend on the state of the network and are outside the Operator's control.

6.5. Network fees, payment provider fees and losses arising from exchange rate movements are borne by the Client and are not reimbursed by the Operator.

6.6. If an amount other than the order amount is sent, the amount actually received is credited to the Balance. A payment sent to the wrong network or to an incorrect address cannot be recovered.

6.7. The Balance does not constitute electronic money and bears no interest. The Balance may be used to pay for the Operator's Services; withdrawal of the remaining Balance is governed by section 9 of this Offer.

6.8. Bonus and promotional credits, as well as funds earned under the affiliate program, may be subject to withdrawal restrictions notified at the time they are credited.

6.9. The Client is solely responsible for discharging its own tax obligations arising in connection with the purchase of the Services.

7. Service quality and service level

Guaranteed availability

7.1. The Operator maintains the availability of the proxy infrastructure at a level of 99% of a calendar month. This corresponds to permitted aggregate downtime of approximately 7 hours 18 minutes per month.

7.2. Unavailability means the inability to establish a connection through the proxies provided to the Client for more than 5 consecutive minutes, evidenced by the Operator's monitoring data or by the Client's logs.

7.3. Periods of unavailability shorter than 5 minutes are not counted: brief connection drops are a normal mode of network operation.

7.4. Availability is calculated separately for each Service, and not as an average across the account.

7.5. The availability calculation excludes periods during which the Service was unavailable as a result of:

• planned maintenance carried out in accordance with clauses 7.6-7.7;
• incidents and failures on the side of upstream providers, data centres and backbone networks;
• force majeure, including acts of state authorities and restrictions on internet access;
• issues on the Client's side: its equipment, communication channel, software, or incorrect connection or authorisation settings;
• attacks directed at the Client's resources or originating from the Client's side;
• suspension of the Services for breach of section 8 of this Offer or for non-payment;
• the Client's own actions that rendered the Service inoperable.

Planned maintenance

7.6. The Operator carries out no more than 6 planned maintenance events per year, giving notice of them at least 3 calendar days in advance by email or in the Personal Account. Maintenance is scheduled for periods of lowest load: night hours or weekends.

7.7. Emergency works necessary to eliminate a security threat or to prevent a large-scale failure are carried out without prior notice, with Clients informed afterwards.

Service credits

7.8. If the actual availability of a Service in a calendar month falls below 99%, the Client is entitled to a service credit calculated by the following formula:

credit = (monthly price of the Service / number of hours in the month) x number of downtime hours in excess of the permitted allowance

7.9. The service credit is applied to the Balance of the Personal Account and is used to pay for the Operator's Services. The credit is not withdrawable in cryptocurrency and is not exchangeable for money.

7.10. The aggregate amount of credit for a month may not exceed the price of the relevant Service for that month.

7.11. A claim for a credit must be submitted within 14 calendar days following the end of the month in which the downtime occurred. Claims submitted later are not considered. The claim must state the service identifier, the dates and times of unavailability with the time zone indicated, and supporting evidence: connection logs, monitoring results, error screenshots.

7.12. A claim is reviewed within 5 business days. The Client's data is reconciled against the Operator's internal monitoring; in the event of a discrepancy the Operator's monitoring data prevails.

7.13. A service credit is the sole and exhaustive remedy for a failure to meet the availability level. Other forms of compensation are governed by section 10 of this Offer.

Support

7.14. Requests are accepted around the clock through the Personal Account and by email. First response times are as follows:

Type of request	Response time
Critical failure: the Service is entirely unavailable	within 2 hours
Partial degradation: reduced speed, isolated failures	within 6 hours
Payment and billing questions	within 24 hours
General and advisory questions	within 24 hours

7.15. The response time is the time to the first substantive reply from a specialist, and not the time to full resolution of the problem. Resolution time depends on the nature of the failure and on the response times of upstream providers. Time runs from the moment a request is received containing information sufficient for diagnosis.

Address quality and limits of the guarantees

7.16. Each address is checked before delivery for operability, speed and absence from public blacklists as at the time of the check.

7.17. No trial period is provided. If a Service is not rendered, or is not rendered in full, the Client is entitled to demand that it be remedied or to a refund in accordance with section 9 of this Offer.

7.18. Quality-related requests are considered on a case-by-case basis. The primary remedy is to fix the fault or to provide a different address; replacing an address that has been blocked by a target resource does not constitute the fixing of a fault.

7.19. The Operator does not guarantee:

• that the proxies will work with any particular website, application or service, including where the target resource blocks proxies, data centres or entire subnets;
• the absence of blocks, restrictions or additional verification requirements imposed by third-party services;
• the preservation of the Client's accounts with third-party services;
• any particular connection speed to an arbitrary resource: speed depends on the route, the load on the target server and the Client's own channel;
• that the geolocation of the IP address in third-party GeoIP databases will match the stated location: such databases are updated independently of the Operator;
• any particular fraud score or reputation rating of an address in third-party checking services.

7.20. Quality complaints are accepted during the term of the Service through the Personal Account or by email, accompanied by supporting evidence: the time of the incident, the IP address, a description of the problem, and logs or screenshots.

8. Acceptable use

General principle

8.1. Use of the proxies must comply with the law of the country where the Client is located, the country where the IP address is located and the country where the target resource is located.

8.2. The Client must comply with the rules and terms of service of the services it connects to through the proxies. The Operator is not a party to those relationships and does not assess them.

8.3. Anything that is unlawful without a proxy remains unlawful with a proxy.

8.4. This section applies to all traffic passing through the proxies provided to the Client, regardless of who actually initiated it: the Client itself, its employees, contractors, software, or third parties who obtained the Credentials. Disclosure of the Credentials to third parties does not relieve the Client of responsibility for their actions.

Prohibited conduct

8.5. The following is expressly prohibited through ipv.rent proxies:

Attacks and interference with systems

• DDoS and DoS attacks, flooding, amplification, and any action aimed at disrupting the operation of other parties' resources;
• password brute forcing, credential stuffing, circumvention of authentication mechanisms;
• port scanning and vulnerability probing of other parties' systems without the documented permission of the owner;
• unauthorised access to other parties' systems, networks and data.

Malware and fraud

• distribution of viruses, trojans, ransomware, exploits and stealers;
• operation of botnets, use of the proxies as nodes of malicious infrastructure;
• phishing, spoofed websites, theft of credentials and payment data;
• carding, cashing out, use of stolen payment instruments, money laundering;
• pyramid schemes, scam projects, and the deception of users under the guise of a legitimate service.

Spam and unsolicited messaging

• sending messages without the recipients' consent by email, in messengers, on social networks and on forums;
• registering accounts for mass spam, comment spam, search spam;
• circumventing anti-spam mechanisms and reputation filters.

Unlawful content

• child sexual abuse material (CSAM) in any form;
• content inciting violence, terrorism or hatred;
• distribution of materials whose circulation is prohibited by law;
• infringement of copyright and related rights, including the distribution of pirated content and torrent traffic.

Other

• circumvention of sanctions restrictions and export controls;
• collection and processing of personal data in breach of applicable data protection law;
• click fraud and the artificial inflation of advertising impressions and clicks;
• resale, sublicensing or provision of access to the proxies to third parties as a standalone service without the Operator's written consent;
• actions aimed at destabilising the Operator's infrastructure or at circumventing plan limits.

Technical limits

8.6. Outbound connections over SMTP (port 25) are closed by default for all proxy types.

8.7. The number of concurrent threads and parallel connections may be limited depending on the type of Service and current load. The applicable limits are stated in the plan description or in the Personal Account.

8.8. A load that causes service degradation for other clients is treated as unfair use. The Operator may limit speed or the number of connections, having first notified the Client where the situation does not require immediate intervention.

Responsibility for traffic

8.9. The Operator provides technical access to the proxies and does not initiate the transmission of data, does not select the recipient of information and does not influence its content.

8.10. The Operator does not pre-screen the Client's traffic and does not analyse its content. This is a technical and organisational decision, and not a guarantee of anonymity in the commission of unlawful acts.

8.11. All responsibility for the use of the proxies, including responsibility towards third parties and state authorities, rests with the Client. The Operator bears no liability for the blocking of the Client's accounts on third-party platforms, for sanctions applied to the Client by target services, or for any consequences of the Client's breach of third-party rules.

8.12. The Client shall indemnify the Operator against documented losses arising from the Client's breach of this section: fines and sanctions imposed by upstream providers, the costs of handling complaints, and third-party claims.

Abuse reports and response procedure

8.13. Abuse may be reported by email to the Operator's address stated at the foot of this page. The report must state the IP address, the date and time of the incident with the time zone indicated, the nature of the breach and supporting evidence (logs, headers, screenshots).

8.14. Substantiated reports are reviewed within 24 hours of receipt. Following its review the Operator takes one of the following measures:

• a warning to the Client requiring the breach to cease;
• restriction or suspension of the Service until the breach is remedied;
• termination of the Services and blocking of the account without refund of the amounts paid;
• disclosure of the information held to the competent authorities where there is a lawful request.

8.15. In cases of gross breach (CSAM, attacks on other parties' infrastructure, phishing, distribution of malware) the Services are suspended immediately, without prior notice. No refund is made for a period during which the Service was suspended for a breach.

8.16. The Operator keeps technical connection logs (time, volume of data transferred, source IP address of the connection) to the extent necessary for billing, diagnostics and responding to complaints. The processing of that data is described in the Privacy Policy.

9. Refunds

Grounds for a refund

9.1. No trial period is provided. The Services are rendered immediately upon payment, and therefore no unconditional "change of mind" refund is available.

9.2. A refund is made where a Service was not rendered, or was not rendered in full, namely where:

• the proxies are inoperable and no connection to them is possible;
• the actual geography of the IP address does not match the one stated at the time of the order;
• the parameters of the Service delivered do not correspond to the order placed;
• the availability level established by section 7 of this Offer has not been met;
• the Service was not delivered for technical reasons on the Operator's side.

9.3. The primary remedy is to fix the fault or to provide a different address. A refund is made where the problem cannot be resolved.

9.4. Each request is considered on a case-by-case basis: the Operator verifies the circumstances alleged against its own monitoring data and against the information provided by the Client.

9.5. Where a refund is justified part-way through a paid term, funds are refunded pro rata to the unused remainder of the term.

9.6. For Services charged by traffic volume, only unused volume is refundable. Traffic already consumed is treated as a Service actually rendered: it is purchased from infrastructure partners and is non-refundable.

When no refund is made

9.7. No refund is made where:

• the Service is technically sound but the Client has changed its mind or changed its plans;
• the proxies work correctly but are not suitable for a particular third-party service: operability with any particular website or application is not guaranteed (clause 7.19);
• the IP address has been blocked or restricted by a target resource: this does not constitute a fault in the Service;
• the Client's account has been blocked by a third-party service;
• for Services charged by traffic, the traffic has been consumed;
• the Service has been suspended or terminated for breach of section 8 of this Offer;
• the Client did not use the paid Service while it was available;
• the order was placed incorrectly through the Client's fault: wrong country, service type, volume or term;
• the refund is requested in respect of bonus, promotional or affiliate credits.

9.8. The Operator monitors the frequency of refund requests. If more than three refund requests are submitted on an account within one calendar month, the Operator may decline to consider any further requests submitted in that month.

9.9. A refusal to refund is accompanied by reasons.

How to submit a request

9.10. A request is submitted through the Personal Account or by email to the Operator's address stated at the foot of this page. The request must state:

• the order number or service identifier;
• the substance of the problem and the date on which it arose;
• supporting evidence: connection logs, error screenshots, availability check results;
• the payout details for the refund, where the refund is requested other than to the Balance.

9.11. The Client should contact support before submitting a refund request: most problems are resolved within a few minutes by providing a different address or adjusting settings.

9.12. A request is reviewed within 3 business days. The Operator may request additional information for diagnosis; the review period is suspended until that information is received.

Method and timing of a refund

9.13. By default funds are refunded to the Balance of the Personal Account. Crediting takes place immediately after the request is approved, and the funds may be used to pay for any Services.

9.14. At the Client's request the refund is made in USDT to the wallet specified by the Client within 48 hours of approval of the request, whatever the cryptocurrency the payment was originally made in, unless the parties agree otherwise.

9.15. The refund is calculated in United States dollars by reference to the amount actually credited to the Balance at the time of payment. Exchange rate differences between the payment date and the refund date are not compensated. The network fee for sending the refund is deducted from the amount refunded.

9.16. The Client is responsible for the correctness of the wallet address and network specified. Funds sent to incorrect details provided by the Client cannot be recovered.

9.17. Payment is accepted only in cryptocurrency, and therefore chargeback and payment dispute mechanisms operated by banks or card payment systems are inapplicable to settlements with the Operator. The procedure established by this section is the only means of obtaining a refund.

Withdrawal of the remaining Balance

9.18. Any unused Balance formed from the Client's own payments may be withdrawn on request, in the manner and within the periods established by clauses 9.13-9.16.

9.19. Bonus and promotional credits, and funds already refunded, are not eligible for withdrawal.

9.20. The Operator may decline a withdrawal pending completion of a review where the account shows indications of fraudulent activity or has unresolved abuse complaints.

10. Disclaimer of warranties and limitation of liability

10.1. The Services are provided on an "as is" and "as available" basis. The Operator disclaims all implied warranties, including warranties of fitness for a particular purpose and merchantability, to the fullest extent permitted by applicable law.

10.2. The Operator bears no liability for:

• the Client's actions and the consequences of the Client's use of the proxies;
• the content of the traffic transmitted by the Client;
• the blocking, restriction or deletion of the Client's accounts on third-party platforms;
• losses, loss of profit, loss of data, reputational harm and other indirect losses;
• the unavailability of target resources or changes to their anti-fraud policies and rules;
• failures of third-party services: payment providers, blockchain networks, data centres and upstream providers.

10.3. The Operator's aggregate liability on any ground is limited to the amount actually paid by the Client for the Service to which the claim relates, in respect of the last paid period.

10.4. The parties are released from liability for non-performance caused by force majeure, including backbone network incidents, acts of state authorities, restrictions on internet access and armed conflict.

11. Personal data and confidentiality

11.1. The Client's personal data is processed in accordance with the Privacy Policy.

11.2. The Operator does not analyse or store the content of the Client's traffic. Technical connection logs (time, volume of data transferred, source IP address) are kept to the extent necessary for billing, diagnostics and responding to complaints.

11.3. The Operator may disclose the information it holds pursuant to a lawful request from a competent authority, within the limits established by applicable law.

11.4. The parties undertake not to disclose confidential information obtained in the course of performing the agreement.

12. Intellectual property

12.1. The Website, its design, texts, program code, trade name and logo belong to the Operator. Use of the Website's materials without written permission is not permitted, save for quotation with attribution to the source.

12.2. The Client grants the Operator the right to use the reviews of the service left by the Client in marketing materials without remuneration. The Client may withdraw this permission at any time by sending an email to the Operator's address.

13. Affiliate program

13.1. The Client may take part in the affiliate program and receive remuneration of between 10% and 30% of the payments made by the clients it refers; the rate depends on the volume of payments generated.

13.2. A referred client remains attributed to the affiliate for the entire lifetime of that client's account.

13.3. Spam, misleading advertising, paid search advertising on ipv.rent brand queries, self-referral registrations and any scheme for artificially inflating remuneration are prohibited.

13.4. No remuneration accrues on payments that have been refunded, or on payments found by the Operator to be fraudulent.

13.5. Where breaches are identified, the Operator may cancel accrued remuneration and exclude the affiliate from the program.

14. Term, suspension and termination

14.1. The agreement takes effect upon acceptance and remains in force until the parties have fully performed their obligations.

14.2. The Client may cease using the Services and delete its account at any time by contacting the Operator. Ceasing to use the Services does not automatically give rise to a refund; refunds are made in accordance with section 9 of this Offer.

14.3. The Operator may terminate the agreement unilaterally where the Client breaches section 8 of this Offer, where substantiated complaints are received about the Client's traffic, and where the provision of the Services becomes impossible for reasons beyond the Operator's control. In the latter case the unused portion of the payment is refunded pro rata.

14.4. The Operator may refuse to provide the Services without giving reasons at any time before they are paid for.

15. Amendments

15.1. The Operator may amend the Offer unilaterally. A new version takes effect upon publication on the Website, unless it specifies another date.

15.2. The date of the current version is stated at the head of this document. Continued use of the Services after a new version is published constitutes agreement with the amendments.

15.3. Services already paid for are governed by the refund and service level terms in the version in force at the time of payment, unless the new version is more favourable to the Client.

15.4. The Client is advised to review the current version of this document from time to time.

16. Dispute resolution and governing law

16.1. The parties resolve disputes by negotiation. A claim is sent to the Operator's email address and is considered within 30 calendar days.

16.2. If a dispute is not settled through that pre-action procedure, it is subject to determination by the court at the Operator's place of registration.

16.3. The agreement is governed by the law of the country of the Operator's registration, unless the law of the place of residence of a consumer Client mandatorily provides otherwise.

16.4. The invalidity of any individual provision of the Offer does not affect the validity of the remaining provisions.

16.5. The Client may not assign its rights and obligations under the agreement to third parties without the Operator's written consent.

16.6. This Offer is drawn up in the English language, and the English version is the sole legally binding text. Versions of this document in any other language are published solely for the Client's convenience and have no independent legal force. In the event of any discrepancy, inconsistency or difference of interpretation between the English version and a version in any other language, the English version prevails.